Players Have High Ping — What to Do?

Problem

Are players experiencing high ping on your server? Don’t worry — we’ll help you diagnose and solve this issue.

Common Causes

Before proceeding with diagnostics, check the following common causes of high ping:

• Unloaded chunks — ensure the server can handle chunk loading properly
• Paper AntiXray in mode 2 or 3 — these modes can create additional load. Try switching to mode 1 or disabling it

If fixing these causes doesn’t help, proceed to the next step.

Diagnostics with WinMTR

What is WinMTR?

Instructions for Players

Ask all players experiencing high ping to follow these steps:

1. Download WinMTR

Download WinMTR from the official repository: WinMTR Releases

2. Run the Trace

• Important: Disable all VPN, PROXY, and similar services before starting the trace

• In the “Host” field of WinMTR, enter only the IP address of your server, without the port

  Example: If the server address is 192.168.1.1:27015, enter only 192.168.1.1

3. Collect Data

1. Click the “Start” button to begin the trace
2. Wait 2-3 minutes to collect statistics for each node on the path to the server
3. Click the “Stop” button to stop the test
4. Save the results by clicking “Export TXT”

4. Find Your External IP Address

Contacting Technical Support

After completing these steps, create a support ticket and provide the following data:

1. WinMTR trace result (.txt file)
2. Player’s IP address corresponding to the trace result
3. Description of the issue and the time when high ping was observed

Our support team will analyze the data and help resolve the issue.

Additional Tips

• Advise players to check the stability of their internet connection
• Verify that the server is not overloaded (CPU, RAM, disk)
• Ensure optimized plugins and settings are installed on the server